IMPORTANT FACTS REGARDING DELIVERY

·         Lifestile Pavers use an external transport company.  We deliver within the Illawarra, the Shoalhaven and South Coast, Southern Sydney/Shire, Southern Highlands, Macarthur, Central Coast and Riverina areas.

 

·         All residential deliveries are made to the Nature Strip only.  The drivers require vehicle access of 3 metres wide and 4 metres high.

 

·         The customer must inform the truck driver of any potential obstacles that may arise on delivery (including, but not limited to, one-way access, dead-end roads, busy streets, battle axe blocks, grade of slope greater than 13 degrees, and any road restrictions).

 

·         We are unable to advise an exact time for delivery. Deliveries can take place from

      7.30 am – 5.00 pm, Monday to Friday.

 

·         We recommend delivery of products before starting the job.  Never organise a delivery for the same day as a tradesman is to start the job.  In the case of unforeseen circumstances preventing the transport company from delivering that day.

 

·         Specific delivery instructions can be made by the customer, which the transport company will make every effort to accommodate.  However, it shall always be up to the driver's discretion, we ask that you never question the driver's decision.

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THINGS YOU NEED TO KNOW ABOUT DELIVERY

·         Lead times on orders will be from 5 business days.

 

·         Customers do not need to be home at the time of delivery. The driver will place the goods on the Nature Strip or a suitable location (if requested).  The customer is responsible for advising us of any special delivery instructions or requirements.

 

·         Our crate weights range from 800kg – 1.3 tonnes.  It is important to have a safe access point to hold the weight of a forklift (2.5 tonnes) plus the weight of the crate.  New driveways or fresh turf will be destroyed while carrying this weight, and a clear pathway is required to ensure there is no damage to your property.

 

·         If the driver determines that he cannot safely offload the goods due to obstacles and/or safety issues relating to the site, the driver shall place the goods in a safe position.

 

·         If the above-mentioned position does not suit the customer, the goods will be returned to the point of dispatch at the customer's cost.  The customer is responsible for providing a suitable and safe vehicular offloading site. Transport costs are the responsibility of the customer.

 

·         Customers need to provide safe and adequate access to the site and shall pay for any loss or damage to any public or private property. If the driver has any issues relating to site safety, the driver will request the customer sign a disclaimer.

 

CANCELLATION/RESCHEDULING OF DELIVERY

·         48 hours’ notice is required to cancel a scheduled delivery.

 

·         Cancellations before the 48 hours will not incur a fee.

 

·         In the event of cancellation within 48 hours before delivery, a full cartage fee for the delivery will be charged, as well as the original delivery fee.

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​TRUCK INFORMATION

 

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PICK-UP PROCEDURES

Please remember that our products are heavy. You are welcome to pick up the items yourself, and if picking up in more than one load, the crate will be left in the loading zone for you to load your vehicle.  You will require a vehicle capable of carrying heavy products or a trailer capable of towing them.

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Please note we will not hand-load your trailer for you. However, we will place the pallet loads using a forklift, if possible, within a safe and legal travelling load capacity and, you will need to provide appropriate safety restraints – e.g. straps.

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At any given time Lifestile Pavers Pty Ltd reserves the right to refuse to load your vehicle should the customer not comply with the safety standards law by NSW work cover and the RTA.  Please go to the RTA website for more information

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